Job Title: Zonal Manager Sales & Operations Retail (West Zone)

Function: Retail Sales & Ops

Location: Mumbai

Reporting To: Head Retail

Experience: Minimum 15+ years

Education: MBA from a reputed B-School

Industry: Fashion / Retail (Ethnic/Lifestyle preferred)

About the Organization:

A leading Indian ethnic wear brand with a strong national presence across multiple retail formats.

The company is known for its premium product offerings, customer-centric retailing, and a culture of innovation and excellence.

Role Purpose:

The Zonal Manager will lead retail operations for a designated geography, ensuring consistent store performance, best-in-class customer experience, and effective people management.

This position requires deep operational knowledge, strong leadership, and the ability to deliver on business goals through cross-functional collaboration.

Key Responsibilities:

Business Operations:

- Drive zone-level sales targets and operational KPIs.

- Oversee inventory management: stock flow, replenishment, shrinkage control.

- Monitor stock and sales performance; implement corrective strategies for underperforming stores or products.

- Support new store openings and ensure timely execution of expansion plans.

- Coordinate store-level operations including VM compliance, SOP adherence, cash handling, and maintenance.

- Negotiate rentals and manage commercial agreements with landlords.

People Management:

- Lead and mentor Area Managers and Store Managers.

- Manage onboarding, training, and performance evaluations for the zone.

- Promote employee engagement, welfare, and retention.

- Establish and monitor team goals, and manage grievance redressal.

- Build internal talent pipeline for succession planning.

Financial & Commercial Oversight:

- Ensure adherence to zone-level AOP.

- Approve store-level petty cash expenses.

- Drive cost efficiency and profitability at the zone level.

Key Performance Indicators:

- Sales Achievement vs Targets.

- Inventory Control & Shrinkage.

- Mystery Shopping Scores ( 85%).

- VM Audit Compliance ( 95%).

- SPF/MPF as per AOP.

- Employee Retention %.

Core Competencies:

Behavioral:

- Effective communication and team leadership.

- Customer-centric approach.

- Strategic thinking and planning.

- High initiative and problem-solving mindset.

Technical:

- Proficient in MS Excel & PowerPoint.

- Strong analytical & decision-making capabilities.

- Retail operations know-how and performance analytics.

- Inventory management expertise.

Preferred Background:

- Experience in lifestyle or fashion retail.

- Experience in Ethnic will be big plus.

- Hands-on exposure to store network expansion.

- Marketing or operations blend is desirable.

- Familiarity with working in a promoter-driven or high-growth retail setup.

Stakeholder Interactions:

- Coordinate with mall management and landlords for operational needs.

- Work closely with internal functions like merchandising, marketing, HR, and finance.

- Manage relationships with franchise/channel partners.