Job Description: Director - Operations & Facility Management

About Zinnov:

Zinnov is a 23 year old niche consulting firm with core expertise in globalization, digital engineering, and digital transformation services. It helps companies with digital disruption in business operations to achieve higher throughput, innovation, productivity and cost savings. With our team of experienced professionals, we serve clients across Private Equity, TMT, Healthcare, Manufacturing, Financial Services & Retail industries in US, Europe, Japan & India.

The Globalization Excellence team at Zinnov helps companies optimize their global engineering and digital footprint by offering end to end services and customized solutions that includes globalization strategy, global capability center (GCC) set up and management, and GCC advisory and transformation.

Please visit www.zinnov.com and our Linkedin Page to learn more about the Globalization Excellence team (25) Zinnov - Globalization Excellence:

Overview | LinkedIn:

Our customer focused approach backed by a strong presence and excellent capabilities resulted in several industry recognitions: Best Management Consulting Firm 2023-24: North America Business Awards, Company of the Year 2023-24: International Business Awards ("The Stevies"), Best PE Advisory Firm (USA) 2023-24: Global Excellence Awards, Best Firms to Work for 2023-2024, Top 50 Consulting Firm CEOs of 2023: The Consulting Report, IAOP Global Outsourcing 100 Firms, Great Place to Work CertifiedTM

Role Overview:

We are seeking a highly experienced and strategic Director - Operations & Facility Management to lead workplace operations across multiple locations. This leader will be responsible for overseeing facilities, transport, meal management, and workplace services, ensuring operational excellence and efficiency. The role requires strong partner/vendor management, governance, and client interfacing, with the ability to align workplace operations with organizational goals while creating a world-class employee experience.

Key Responsibilities:

1. Leadership & Strategy

- Develop and execute the workplace operations and facilities strategy across all locations.

- Lead and mentor a high-performing operations team, fostering a culture of service excellence and continuous improvement.

- Align workplace operations with business objectives, ensuring scalability, sustainability, and efficiency.

2. Facilities & Workplace Operations

- Oversee facility management including preventive and corrective maintenance, space management, health & safety, and sustainability initiatives.

- Drive seamless workplace services covering transport, meal programs, security, and other employee support functions.

- Ensure compliance with statutory regulations, health and safety standards, and corporate policies.

3. Vendor & Partner Management

- Manage external facility partners, service providers, and vendors (e.g., catering, transport, housekeeping, engineering).

- Negotiate contracts, monitor SLAs/KPIs, and ensure cost-effective, high-quality service delivery.

- Build strong strategic partnerships with global real estate/facility management firms.

4. Governance & Efficiency

- Implement governance frameworks, operational policies, and reporting mechanisms to ensure transparency and accountability.

- Monitor budgets, optimize operating costs, and drive process improvements.

- Introduce technology-led solutions (digital workplace tools, automation, analytics) to improve efficiency and employee satisfaction.

5. Stakeholder & Client Engagement

- Serve as the primary interface with internal leadership and external clients on workplace and facility management matters.

- Partner with HR, IT, Finance, and business leaders to create integrated workplace experiences.

- Build trust-based relationships with clients and stakeholders through proactive communication and governance.

Qualifications & Experience:

- 14+ years of experience in facility management / workplace operations, with at least 5+ years in a leadership role.

- Strong background with global real estate/facility management organizations such as JLL, CBRE, Cushman & Wakefield, Sodexo, etc.

- Proven track record in multi-location facility management including transport, food services, and workplace operations.

- Experience in vendor governance, cost optimization, and operational excellence.

- Experience in managing large teams and cross-functional stakeholders.

- Excellent problem-solving, decision-making, and organizational skills. Strong financial acumen with the ability to manage budgets and cost control

- MBA/Engineering/Facilities Management background preferred.

Key Attributes:

- Strategic thinker with operational rigor.

- Client-focused with strong relationship-building skills.

- Ability to balance efficiency with employee experience.

- High resilience and agility in dynamic environments.

- Passion for sustainability, technology adoption, and continuous improvement