Objectives
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Responsibilities
- Create and execute strategies to gain account intelligence and develop business with clients
- Respond to inquiries and requests from clients and address their needs
- Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
- Manage the client relationship, recognize key client issues, and ensure that client needs and project objectives are consistently met through weekly/monthly follow-up
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to clients and higher-ups within the organization
- Identify upsell, cross-sell, renew opportunities and communicate with the sales team regularly
Skills and Qualifications:
- 3-5 years of account management experience
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Good attention to detail and organizational skills
Timings:
6PM IST - 3AM IST (US Client Facing Role)
Location:
Pune (On - Site)
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