Zell Education - Deputy IT Manager

About Zell Education

Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts. We're dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close-knit, family like atmosphere. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.

Roles & Responsibilities:

As Deputy Manager - IT, you will be responsible for driving the integration, optimization, and transformation of our technology ecosystem to support business growth and operational efficiency.

Key Responsibilities:

- System Integration: Manage and integrate organizational systems including CRM, LMS, SAAS platforms, telephony, ticketing systems, and marketing channels.

- Project Management: Conduct market research, gap assessments, requirement analysis, and build roadmaps for projects. Drive process optimization initiatives to improve efficiency and scalability.

- Stakeholder Coordination: Act as the central project coordinator, ensuring alignment and smooth execution across multiple stakeholders.

- Vendor Management: Oversee vendor relationships by monitoring service quality, negotiating contracts, and implementing cost-effective strategies for strong, reliable partnerships.

- Asset & Infrastructure Management: Manage company IT assets and maintain robust network infrastructure to ensure connectivity, security, and maximum value utilization across locations.

- Process Implementation: Design and implement standardized, automated processes across departments to improve operational efficiency and reduce dependency on manual efforts.

- Digital Transformation: Lead digital initiatives to modernize operations, automate workflows, and enhance organizational capabilities through innovative technology solutions.

Who We're Looking For:

- Minimum 3+ years of IT experience, preferably in a startup environment.

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Strong knowledge and hands-on experience with system integration (CRM, LMS, telephony, SAAS platforms, marketing channels).

- Proven expertise in project management (research, gap analysis, requirement gathering, and roadmap planning).

- Excellent stakeholder management, analytical, and problem-solving skills.

- Ability to lead digital transformation initiatives and optimize organizational processes.