Xpetize - Sales Manager - Key Accounts

Key Responsibilities:

- Account Relationship Management

- Serve as the primary point of contact for a portfolio of key enterprise or strategic accounts.

- Develop strong, long-term relationships with key stakeholders, decision-makers, and influencers within client organizations.

- Build client trust through deep understanding of their business needs, goals, and challenges.

- Sales & Revenue Growth - Identify opportunities to upsell, cross-sell, and renew contracts by introducing new solutions and services.

- Develop and execute strategic account plans that drive revenue, client engagement, and retention.

- Manage the full sales lifecycle within key accounts, from proposal to negotiation to contract closure.

- Client Success & Retention - Collaborate with internal teams (Product, Marketing, Customer Success, Finance) to deliver solutions that meet client expectations.

- Ensure timely and successful delivery of solutions and issue resolution.

- Monitor account health through key metrics (usage, satisfaction, ROI), and implement corrective actions if needed.

- Forecasting & Reporting - Maintain accurate sales forecasts and pipeline management through CRM (Salesforce, Zoho, HubSpot, etc.

- Track account performance against targets and report key account metrics to senior management.

- Prepare quarterly business reviews (QBRs) and strategic growth presentations.

- Market Intelligence & Feedback

- Keep abreast of industry trends, competitor activities, and market developments.

- Act as a feedback loop between clients and internal teams to influence product roadmap and service enhancements.

Mandatory Skills & Qualifications:

Education: Bachelor's degree in Business, Marketing, or a related field; MBA preferred.

Experience - 5-8 years of proven experience in key account management or strategic B2B sales.