Xped - Associate Operations Manager

In this role, you will:

- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area

- Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance

- Engage stakeholders and internal partners associated within the Operations area

- Work independently on moderately complex issues and projects

- Identify opportunities for process improvement and risk control development and escalates issues to more experienced management

- Provide training, performance, evaluation and coaching of less experienced team

- Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives

- Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility

- Provide responsibility for budget and financial performance

- Collaborate and influence all levels of professionals including more experienced managers

- Lead team to achieve objectives

- Manage allocation of people and financial resources

- Mentor and guide talent development of direct reports and assist in hiring talent

- Strong leadership and team management skills

- Knowledge of banking operations and regulatory compliance

- Excellent communication and interpersonal skills

- Analytical and problem-solving abilities

Required Qualifications:

- 4+ years of Operations experience, or equivalent demonstrated through work experience

- 2+ years of leadership experience

- Experience in managing multiple complex processes

- Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

- Leadership experience

Desired Qualifications:

- Experience in Mortgage service-money movement and insurance is must

- Minimum 1 years of experience in people management and should have managed a team of 10-12

- Should be flexible to work in night shifts also though the shift is from 2.30 pm to 11.30 pm.