Wipro - Senior Manager - Workforce Management

Roles & Responsibilities:.

- People manager role, Internal & External stakeholder management.

- Should have hands on experience in generating Forecasting, Planning & Scheduling in Excel/WFM tools.

- Ability to work on existing or create new Cap plan as per the requirements.

- Responsible to create FTE sizing for new/existing businesses, providing optimized solution.

- Coordinate with various stake holders and provide inputs from WFM standpoint.

- Identify HC & Revenue leakages and create plan to close the gaps.

- Identify opportunity area for Occupancy optimization.

- Responsible for analyzing multiple dashboards & initiate appropriate action plans.

- Driving performance improvement projects.

- New Project Implementations.

- Driving team performance.

- WFM onboarding & training and resource upskilling.

- Should have good Knowledge of WFM tools (IEX, eWFM , Blue Pumpkin, Calabrio, etc.

- Good Familiarity of Google Spread Sheet, MS Excel & other MS Office Applications.

- Ability to think strategically and work in terms of business opportunity and growth.

- Candidate should be ready to work in a 24-7 environment.

- Ability to handle pressure and a natural go getter.

- Forecasting/Cap Planning/ Scheduling.

- Driving team performance.