Wipro - Practice Training Head - Trust & Safety

Role: Practice Training Head.

Grade: AVP

Role Definition: Responsible for leading training delivery for Trust and Safety domain.

Role & Responsibilities:

- Align training interventions to the needs of the Business Unit; deliver tangible business value through the deployment of an effective training strategy.

- Responsible for operationalization of process and domain training framework in Trust and Safety domain.

- Responsible for determining performance gaps, identifying training needs, working with SMEs, internal partners and vendors to implement training solutions in domain.

- Ensure overall quality of training delivery; ensure standardization & quality of content.

- Develop pre-process & process trainers and SMEs.

- Review process training periodically with domain leaders and drive corrective action.

- Deploy KT strategy during transitions in domain.

- Responsible for Client Interfacing activities involving Change Management, Program Management, Strategy Development, Process Improvement, Cost Optimization and Business Planning.

- Recording, Tracking, monitoring and escalating program implementation via regular status reports.

- Build capability to engage as a strategic partner with the client in their transformation approach.

- Certifications and Assessments: Project Management, Design Thinking, Lean, Six Sigma.

Experience: 18+ years.

- Deep understanding of the Trust and Safety Domain and can help us build a training differentiator and look at new avenues in T&S.

- Experience in Training Delivery management, Experience in domain, Experience in managing teams, partnering with cross-functional teams and actively engaging with clients and external customers.

- Experience in handling projects in Training, HR, Quality, Transitions etc.

- Behavioral Skills and Attributes: Excellent verbal/written communication, presentation & analytical skills and project a pleasant demeanor/tone.