WeMedGood - Lead - B2B Operations

B2B Operations Lead

About Us:

- We are a fast-growing wedding services platform aggregator, revolutionizing the wedding industry by connecting couples with top-tier vendors, venues, and service providers.

- Our mission is to simplify and streamline the wedding planning process, delivering seamless experiences to clients and high-value business opportunities to vendors.

- As a B2B Operations Lead, you will drive vendor operations, build strong partner relationships, and ensure operational excellence in our B2B ecosystem.

Key Responsibilities:

B2B Vendor Management & Partnerships:

- Own and drive the onboarding, engagement, and retention of wedding service providers (venues, decorators, photographers, caterers, etc.).

- Develop strategic partnerships with premium vendors to enhance offerings and exclusive collaborations.

- Negotiate pricing, service agreements, and SLAs with vendors to ensure quality and efficiency.

Operational Efficiency & Process Improvement:

- Streamline and optimize B2B workflows, ensuring a seamless vendor and client experience.

- Implement SOPs and automation tools for lead management, bookings, and service delivery.

- Monitor vendor performance, feedback, and issue resolution, ensuring high service quality.

People Management & Leadership:

- Lead, mentor, and scale a high-performing B2B operations team

- Set KPIs, track performance, and drive a culture of ownership and execution.

- Foster strong cross-functional collaboration with sales, customer success, and marketing teams.

Data-Driven Decision Making:

- Use analytics and insights to enhance vendor performance and improve marketplace efficiency.

- Monitor conversion rates, fulfillment rates, and vendor NPS, taking corrective actions where needed.

- Leverage CRM and BI tools to track, measure, and forecast business performance.

Who You Are:

Must-Have Skills & Experience:

- 5-8 years of experience in B2B operations, vendor management, or marketplace operations

- Proven ability to manage teams, drive performance, and lead process improvements.

- Strong negotiation skills with a deep understanding of pricing models, SLAs, and vendor partnerships.

- Tech-savvy with experience in CRM, automation tools, and analytics dashboards.

- Ability to analyze data, derive insights, and implement data-backed strategies.

- Excellent communication and relationship-building skills