- Delivery Head is a senior leadership role accountable for managing the successful delivery of our software solutions across all clients.

- Your role will be to ensure at a project and function level: operational excellence, team satisfaction, client satisfaction, financial health, and continuous improvement in all facets.

- Beyond client delivery, this role is accountable for building and managing strategic relationships with SaaS Providers, Cloud Platforms, and Technology Partners (e.g., Salesforce, ServiceNow etc.), as well as third-party vendors and service partners to strengthen the overall delivery ecosystem.

- You will be accountable for aligning delivery outcomes with the strategic business goals of WarpDrive.

Role Definition :

Organizational Leadership:

- Define and drive delivery strategies that align with the organizational vision and growth objectives.

- Establish governance frameworks to ensure operational efficiency and compliance.

- Lead by example to foster a high-performance, customer-centric culture.

- Mentor project managers and build leadership pipelines within delivery teams.

- Champion change management initiatives and digital transformation.

- Ensure alignment between sales, pre-sales, and delivery teams.

SaaS & Technology Platform Engagement:

- Establish and nurture strategic relationships with leading SaaS providers, cloud platforms, and technology ecosystems (e.g,, Salesforce, AWS, Microsoft Azure, Google Cloud, ServiceNow).

- Act as the senior delivery representative in partner governance meetings, ensuring alignment with platform-specific delivery standards, certifications, and best practices.

- Leverage technology partner resources, accelerators, tools, and roadmaps to enhance delivery efficiency, solution quality, and client value.

- Ensure compliance with SaaS provider frameworks, security guidelines, and integration protocols during project delivery.

- Drive co-innovation initiatives with platform partners, collaborating on joint go-to-market strategies and solution development.

- Manage escalation processes involving SaaS platforms, ensuring swift resolution of delivery-impacting issues related to platform dependencies.

- Monitor evolving SaaS partner programs, ensuring that the organization maintains or elevates its partnership status.

- Promote certification pathways within delivery teams to strengthen internal expertise on strategic platforms.

- Collaborate with technology providers on enablement programs, roadmap alignments, and thought leadership opportunities.

- Ensure that SaaS and platform engagements contribute to both client success and organizational growth objectives.

Portfolio Management:

- Oversee execution across multiple client portfolios, ensuring profitability and value delivery.

- Balance team capacity with demand across engagements.

- Manage portfolio-level risks, dependencies, and escalations.

- Align portfolio performance with contractual commitments and SLAs.

- Drive portfolio growth through upselling and cross-selling opportunities.

- Ensure that portfolio outcomes align with the client's strategic objectives.

- Work with the Sales teams to minimize risk during renewals or scope expansions.

Program Management:

- Govern large-scale, multi-year programs, ensuring milestones, budgets, and quality standards are met.

- Implement standardized program management methodologies across engagements.

- Monitor interdependencies across programs and resolve conflicts.

- Ensure stakeholder alignment through structured communication and reporting.

- Lead steering committee meetings and executive reviews.

- Ensure program benefits realization in line with business cases.

Collaboration:

- Promote seamless collaboration between onsite, offshore, and nearshore teams.

- Build strong relationships with internal departments such as Sales, HR, Finance, and Marketing.

- Facilitate knowledge sharing and disseminate best practices across teams.

- Encourage joint problem-solving and innovation workshops.

- Drive the adoption of collaborative tools for better project visibility and coordination.

- Act as a bridge between technical teams and business stakeholders.

Performance Management:

- Define KPIs and OKRs for delivery excellence and track adherence.

- Implement structured review mechanisms for continuous performance evaluation.

- Drive accountability through transparent performance dashboards.

- Address underperformance with targeted improvement plans.

- Recognize, reward, and retain top talent within the delivery function.

- Benchmark performance against industry standards and competitors.

Customer Satisfaction:

- Establish proactive client feedback loops and satisfaction surveys.

- Ensure delivery commitments translate into measurable business value for clients.

- Lead service improvement plans where customer satisfaction dips.

- Develop customer-centric delivery models tailored to client expectations.

- Ensure high Net Promoter Score (NPS) and client retention rates.

- Personally engage with key clients during critical project phases or when escalations arise.

Employee Satisfaction:

- Conduct regular engagement surveys and take action on the feedback.

- Foster a culture of transparency, inclusivity, and recognition.

- Implement flexible work policies and wellness initiatives.

- Support career development through mentorship and coaching.

- Create clear growth paths and succession plans.

- Address attrition risks proactively with retention strategies.

Reporting:

- Deliver executive-level dashboards covering operational, financial, and delivery health.

- Standardize reporting frameworks across engagements for consistency.

- Utilize predictive analytics for risk identification and mitigation.

- Ensure compliance reporting for regulatory and client-specific requirements.

- Provide insights-driven recommendations to improve delivery outcomes.

- Automate reporting processes to reduce manual effort and increase accuracy.