VSM Software - Account Manager - Upselling & Cross Selling

Job Description:

Responsibilities:

- Identify upselling and cross-selling opportunities within the existing customer base.

- Build and maintain strong relationships with customers to understand their needs and challenges.

- Recommend relevant products or services to enhance customer experience and drive value.

- Collaborate with internal teams (product, marketing, support) to implement effective sales strategies.

- Maintain accurate records of customer interactions and sales activities in CRM systems.

- Build and manage a robust sales pipeline.

- Utilize CRM tools (HubSpot, Apollo.io, Navigator, etc.) to track customer interactions and sales progress.

- Stay up-to-date with industry trends and product knowledge.

Qualifications:

- Proven experience in account management, sales, or business development (3+ years, 5+ years).

- Strong track record of success in upselling and cross-selling.

- Excellent communication, presentation, and negotiation skills.

- Ability to build and maintain strong customer relationships

- Familiarity with CRM tools (HubSpot, Apolloio, Navigator, etc.)

- Strong understanding of sales processes and strategies.

- Ability to work independently and as part of a team.

Skills:

- Account Management

- Upselling

- Cross-selling

- Customer Relationship Management (CRM)

- Sales Pipeline Management

- Communication (Written & Verbal)

- Relationship Building

- Sales Strategy