Job Title: Business Analyst - Aviation / Airlines SME.

Location: Remote.

Shift: 6.30PM IST to 3.30AM IST.

Experience: 8-12 years.

About the Role:

We are seeking a highly skilled Business Analyst (BA) with Subject Matter Expertise (SME) in Aviation/Airlines domain to join our team.

The ideal candidate will bring deep industry knowledge, strong analytical skills, and proven experience in gathering, analyzing, and documenting business requirements for aviation/airline applications.

This role requires working closely with business stakeholders, technical teams, and end users to design and deliver solutions that enhance operational efficiency and customer experience.

Key Responsibilities:

Act as a Subject Matter Expert (SME) for aviation/airline processes such as:

Flight Operations.

Crew Management.

Reservations & Ticketing.

Departure Control Systems (DCS).

Revenue Management & Accounting.

Loyalty Programs (FFP).

Ground Operations and Baggage Handling.

- Elicit, analyze, and document business requirements, functional specifications, and user stories.

- Collaborate with product owners, architects, and developers to ensure requirements are accurately translated into solutions.

- Conduct gap analysis, process mapping, and workflow improvements in aviation operations.

- Support UAT planning and execution, ensuring alignment with business needs.

- Develop and maintain BRD, FRD, Use Cases, and process documentation.

- Provide domain expertise during solution design, implementation, and post-go-live support.

- Engage with stakeholders to ensure compliance with regulatory standards (IATA, ICAO, DGCA, FAA, etc.

- Track and report project progress, risks, and issues to stakeholders.

Required Skills & Experience:

- 8-12 years of experience as a Business Analyst, with at least 5+ years in Aviation/Airlines domain.

- Strong knowledge of airline industry processes, systems, and standards.

- Hands-on experience with reservation systems (Amadeus, Sabre, Navitaire, etc.), DCS, or crew management systems.

- Proficiency in requirements gathering techniques, business process modeling (BPMN/UML), and documentation.

- Experience with Agile/Scrum methodologies and working with cross-functional teams.

- Strong communication, stakeholder management, and presentation skills.

- Ability to translate complex business needs into clear, actionable requirements.

Preferred Qualifications:

- Prior experience working with airline IT systems, MRO (Maintenance, Repair & Overhaul) systems, or flight scheduling platforms.

- Familiarity with aviation safety and compliance requirements.

- Certifications such as CBAP, CCBA, or IIBA accreditation.

- Experience in digital transformation or modernization projects in aviation.

Education:

- Bachelor's degree in Business, Aviation Management, Engineering, or related field.

- MBA or advanced degree preferred.