Vice President - Workforce Management - International BPM

VP WFM For International BPM

- Develop, support and drive strategic objectives of workforce management function on behalf of multiple business units.

- Form effective partnerships with operations, business unit leadership to understand and address organizational staffing needs

- Create centralized forecasts and schedules with a single point of control over the entire network of projects inclusive of demand, capacity, supply modeling and recruitment plans

- Ensure development and continuous improvement of WFM reporting structure - supporting client, marketing, pricing, analytical and daily operations reporting requirements

- Initiate and implement enhanced futuristic workforce management practices for the organization in terms if work force productivity

- Develop, implement and manage practices to monitor WFM operations real time and thereby reduce client escalation thresholds

- Ensure capacity planning and recruitment planning to provide with the required manpower for production

- Finalize service level goals, pricing/contractual, individual KRAs and staffing related matrix

- Responsible for team development and their growth in the function

Expected/Key Results:

- Improve cost management with a focus on achieving an efficient budget-to-spend ratio.

- Attain productivity and efficiency targets.

- Enhance revenue and reduce costs.

- Enhance or achieve process efficiency through the effective use of technology and analytics, leading to reduced turnaround times, lower costs, improved productivity, and enhanced user experience scores.

- Building and sustaining client relationships.

- Foster and maintain strong client relationships.

- Build sustainable and relationship with internal stakeholders.

- Focus on people engagement and development, which includes employee retention, skill development, and succession planning for the function or team.