Vice President - Retention - SaaS

Vice President role focused on Retention, Cross-sell & Upsell in the Employee Health & Benefits domain, with experience engaging CXOs and understanding SaaS solutions:

Location Preference - Bengaluru. Mumbai, Hyderabad or Delhi

Candidate Brief: VP - Retention, Cross-sell & Upsell

About:

- Experienced professional with 8+ years in corporate sales, specializing in retention, cross-selling, and upselling within Employee Health & Benefits and SaaS domains.

- Proven track record of engaging with C-level executives (CXOs) to drive business growth, deepen client relationships, and enhance customer lifetime value.

- Deep understanding of Employee Health & Benefits insurance solutions, benefits consulting, technology platforms, and service delivery models in a SaaS-enabled environment.

- Skilled in developing and executing sales strategies that focus on retention, cross-sell and upsell opportunities to ensure consistent revenue flow and client satisfaction.

- Strong capability to coordinate with multiple internal teams and external partners to deliver holistic client engagement, including benefit strategy, employee communication, wellness consulting, and technology enablement.

- Analytical and results-driven, with excellent communication and relationship management skills, able to manage complex stakeholder ecosystems and negotiate at senior levels.

- Comfortable working in a hybrid environment with a commitment to on-site presence for team collaboration and client engagement.

- Holds an MBA degree from a prestigious institute, proficient in MS Office tools (Word, Excel, Outlook), and adept at using CRM and analytics platforms to drive business insights and personalized sales approaches.