Vice President - Hospitality Head - 5 Star Hotels

- Oversee all aspects of hotel / private properties operations located at various sites, including but not limited to, guest relations, front desk, housekeeping, food and beverage, engineering, security etc.

- Ensure that the highest levels of customer service are provided to all guests and family & friends who are visiting these properties.

- Monitor guest satisfaction scores and take corrective action as necessary to improve ratings.

- Develop and implement strategies to increase guest satisfaction scores.

- Manage capital expenditure projects within established budgets

- Prepare annual operating budgets and forecasts in collaboration with the accounting department.

- Monitor compliance with all local, state, and other authority of regulations

- Maintain a safe and secure environment for guests and first family

- Managing the daily operations of the property including hiring and training staff, developing and implementing policies, and ensuring that all standards are being met

- Ensuring that all rooms and facilities are clean, comfortable, and ready for customers at all times

- Ensuring that facilities are well maintained and equipped with any needed supplies or equipment to ensure a high level of customer satisfaction

- Managing and scheduling maintenance staff to ensure that the hotel is well-maintained

- Ensuring that all employees are trained properly on their job duties and are upholding company standards for service quality

They should focus on developing strategies that utilize technology in new and creative ways

1. Hospitality and housekeeping

2. Upkeep of the properties

3. Facility management

4. Budget and contracts

5. Maintenance & operations of Properties

6. Managing & controlling of attrition of staff and regular training

7. Food and Beverage standards, menus, hygiene levels, F&B service standards through the F&B Managers

8. Hight profile Events, VVIP visits and celebrity management

9. Crisis Management

10. Safety and security of guests

Required Skills and Qualifications

- Bachelor's / Master's degree in hospitality, business, or related field

- 20+ years' experience in the hospitality industry, with at least 5 years in a management role

- Excellent communication, negotiation, and presentation skills

- Strong organizational and time-management skills

- Experience working in multiple aspects of the hospitality industry, including hotels, restaurants, event planning, etc.

- Global experience in the hospitality industry