Vice President (VP) of Customer Experience Key Responsibilities: - Drive digital transformation strategies to enhance customer experience across multiple channels. - Develop and implement scalable customer service processes to support growing business demands. - Oversee marketplace operations, ensuring seamless integrations, optimized listings, and competitive pricing strategies. - Manage online platforms, ensuring top-tier customer experiences, responsive design, and operational efficiencies. - Develop and execute performance marketing strategies to drive customer acquisition and retention. - Utilize Google Analytics, CRO (Conversion Rate Optimization), and A/B testing to analyze customer behavior and optimize digital touchpoints. - Champion the use of data to inform decision-making and ensure continuous optimization of marketing campaigns, UX/UI, and overall customer experience. - Collaborate with product and design teams to ensure that the website and mobile app user interfaces are optimized for maximum customer satisfaction. - Guide merchandising strategies that align with customer preferences, driving sales while enhancing the overall shopping experience. - Collaborate with supply chain teams to ensure fast, reliable, and accurate order fulfillment, ultimately improving customer satisfaction. - Implement and oversee customer-focused supply chain optimizations to reduce delivery times and enhance the customer experience. - Lead, mentor, and inspire a high-performing customer experience team to meet and exceed goals. - Build strong relationships with internal and external stakeholders, including marketing, product, sales, and operations teams. - Ensure alignment across teams to deliver a consistent and cohesive customer experience. - Expert knowledge of marketplace operations, performance marketing, and digital platforms. - Proficiency in data analysis, including Google Analytics, CRO, and A/B testing. - Expertise in UI/UX design principles and merchandising strategies. - Proven track record of optimizing supply chains for improved customer experience.

Delhi

Vice President - Customer Experience - Online/eCommerce 

Job Description for Vice President - Customer Experience - Online/eCommerce  in Strategic Talent Partner in  Delhi for (8-16) years of experience. Apply Now!