Vice President - Account Management - IT/BFSI

We are hiring for our client who is seeking a seasoned Senior Vice President Account Management (BFSI) to lead, build, and groom a high-performing account management team. In this strategic role, you will focus on driving growth within key BFSI customer accounts by fostering deep relationships, identifying new opportunities, and delivering value-added solutions. The ideal candidate is a proven leader with a strong track record in account management, team leadership, and scaling revenue in the BFSI sector.

Key Responsibilities

Leadership and Team Development:

- Build, mentor, and lead a world-class account management team focused on driving customer success and growth.

- Define and implement account management best practices, processes, and KPIs to ensure consistent performance.

- Develop succession plans and foster a culture of continuous learning and excellence within the team.

Account Strategy and Growth:

- Define and execute strategic plans to grow revenue and deepen engagement within key BFSI accounts.

- Partner with account managers to identify upsell and cross-sell opportunities across the companys portfolio of solutions.

- Ensure delivery excellence and customer satisfaction to drive renewals and long-term partnerships.

Customer Relationship Management:

- Build strong executive-level relationships with key stakeholders across BFSI customer accounts.

- Act as the escalation point for strategic accounts to address challenges and reinforce trust.

- Collaborate with customers to align solutions with their business objectives and evolving needs.

Collaboration and Cross-Functional Alignment:

- Work closely with sales, delivery, marketing, and product teams to align strategies and ensure seamless execution.

- Provide feedback to product and leadership teams to influence the roadmap and ensure solutions remain competitive in the BFSI space.

Business Growth and Revenue Management:

- Identify new opportunities to grow wallet share in accounts

- Drive account planning and forecasting processes, ensuring accurate pipeline visibility and revenue predictability.

- Meet and exceed growth targets for existing accounts, contributing significantly to the organizations overall revenue goals.

- Identify and mitigate risks within accounts to ensure sustained growth and profitability.

Market Insights and Thought Leadership:

- Stay abreast of BFSI industry trends, challenges, and opportunities to anticipate client needs.

- Represent the company at industry events, conferences, and forums to promote the organizations thought leadership and expertise.

Qualifications

Experience:

- 15+ years of experience in account management, client success, or sales leadership, with a strong focus on the BFSI sector.

- Proven track record of growing and managing large-scale customer accounts and achieving revenue targets.

- Experience in building and leading large account management teams across geographies.

- Familiarity with technology solutions and services tailored for BFSI clients

Skills and Competencies:

- Exceptional leadership and people management skills, with the ability to inspire and motivate teams.

- Strong relationship-building skills and ability to engage with C-suite executives.

- Strategic thinker with the ability to drive execution and deliver measurable results.

- Excellent communication, negotiation, and problem-solving skills.

- Analytical mindset with the ability to assess risks, prioritize initiatives, and ensure profitability.