Vianam Healthtech - Manager - Sales & Operations - Patient Care Segment - HexaHealth

Job Title: Manager Patient Care Specialist

Location: Gurugram Sector 14

Working Days: 6

Experience Required: 3-6 Years

Interview Mode: Face to Face

What we are looking for:

HexaHealth is a fast-growing healthcare organization committed to enhancing patient care experiences. We are looking for a dynamic Manager Patient Care Specialist to drive category growth, optimize service delivery, and ensure exceptional patient experiences.

Eligibility:

- Education: Bachelor's degree in Business, Management, or related field (MBA preferred).

- Experience: 3-6 years in category management, business strategy, or similar roles.

- Strong analytical, communication, and stakeholder management skills.

- Self-driven with a patient-first mindset and a results-oriented approach.

Job Responsibilities:

- Develop and execute category growth strategies to enhance patient acquisition and retention.

- Track key performance indicators (KPIs) like revenue, profitability, and patient satisfaction.

- Conduct market research to identify trends and competitive insights.

- Collaborate with product and tech teams to streamline service delivery.

- Ensure high patient satisfaction by addressing feedback and resolving escalations.

- Work closely with marketing, operations, and finance teams to meet business goals.

About HexaHealth:

At HEXA, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure.

We would like to be synonymous with surgery information and discovery.

We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.