UST - Delivery Manager

Delivery Manager I

EXPERIENCE : 15 - 25 years

Position Title: Delivery Manager

Job Type: Full-time

Hiring Locations: Chennai, Trivandrum, Kochi

Role Description:

- The Delivery Manager will be responsible for leading large and complex programs within budget and schedule, ensuring alignment with organizational and client objectives.

- The role involves managing a portfolio with TCV of $3-5 million, implementing robust governance models, driving digital transformation, and managing a span of 60-100 associates.

- This position requires strong leadership in program delivery, customer engagement, financial management, and innovation.

Key Responsibilities:

- Deliver large and complex programs adhering to defined processes and quality standards.

- Manage portfolio P&L of $3-5M; support 10-15% YoY growth.

- Build and mentor teams of 60-100 associates; ensure engagement and career development.

- Drive program governance through tools such as RACI matrix, RAID log, and SteerCo meetings.

- Implement digital transformation initiatives and propose innovative, value-added solutions.

- Track and optimize delivery processes within budget, applying financial levers to improve profitability.

- Lead stakeholder engagement, ensuring end-to-end requirement fulfillment and customer satisfaction.

- Conduct periodic reviews, manage risks, and resolve escalations.

- Collaborate with account teams, product engineering, and vendors to align with client goals.

Mandatory Skills:

- Proven experience managing programs/portfolios worth $3-5M.

- Strong knowledge of program and project management methodologies (Agile, DevOps, SDLC).

- Expertise in P&L ownership, profitability management, and account governance.

- Hands-on experience with RACI, RAID logs, and Steering Committee reporting.

- Strong client stakeholder management and vendor/partner governance.

- Experience in digital transformation delivery within IT/Healthcare/Insurance domains.

Good to Have Skills:

- Experience with HealthEdge HealthRules Suite or healthcare payer platforms.

- Background in managed care environments or healthcare IT ecosystems.

- Knowledge of pricing and licensing models, outcome-based pricing, and ROI/IRR analysis.

- Familiarity with cloud-based healthcare administration solutions.

Soft Skills:

- Strong leadership and people management skills with ability to manage large teams.

- Excellent communication, negotiation, and stakeholder engagement abilities.

- Strategic thinking with ability to drive innovation and transformation.

- Problem-solving and conflict resolution skills.

- High adaptability, transparency, and collaboration in a global delivery model.

Experience Range:

- 8-12 years of relevant IT/Healthcare program delivery experience.

- At least 5+ years in a leadership role managing large teams and portfolios.

Skills: Healthcare,Delivery Management,Project Delivery,Program Management

What we believe:

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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