Transformation Manager - PTP/OTC

Responsibilities:

- Ops risk identification and mitigation - Targeted focus on process management within control limits-

- Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement

- Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)

- Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities-

- Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology-

- Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization

- Initiating and leading projects that improve end-to-end processes-

- Setting, validating, and auditing measurement systems to deliver business impact-

- Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives-

- Supporting Transition teams in volume analysis, metric base lining and target setting for new processes-

- Driving Standardization and Global Best Practices within the organization

- Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills

- Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans

- Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes-

- Fulfilling the requirements and Achieve BB Certification within 18-24 months-

Qualifications we seek in you!

Minimum Qualifications:

- University graduate

- Excellent Project Management experience - Designing and driving small to large scale improvement & transformation projects

- Excellent Problem Solving & Analytical bent of mindset

- Lean & Green Belt Trained, Tested, Certified

- Good knowledge on Automation + Robotics + Other digital technologies

- Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs

- Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization - excellent Communication Skills

- Ability to work independently with a sense of urgency

- Critical thinking & accountability

- Good Leadership, consultative & partnering skills required

- Openness to new ideas and diverse cultures

- Relevant experience in the design, implementation, and administration of Digital transformation projects

Preferred Qualifications/Skills

- Domain SME Preferred - Contact Centre Operations - F&A background (PTP/OTC) would be an advantage