TrakNTell - Team Lead - Telesales

- Trains the tele-sales team, as required.

- Oversees the daily workflow and scheduling of the tele-sales team.

- Conducts performance evaluations that are timely and constructive.

- Implements sales strategies.

- Communicates targets to the team.

- Develops scripts for use by the tele-sales team.

- Manages the telesales team.

- Measures team performance.

- Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.

- Encourages and motivates the tele-sales team to achieve their targets.

- Prepares and presents weekly and monthly sales reports to Senior Management.