TradeIndia - Relationship Manager

About the Role:

- We are seeking a dynamic and results-oriented Relationship Manager to join our team. In this pivotal role, you will be the primary point of contact for our valued clients, responsible for cultivating strong, long-lasting relationships and driving client success.

- You will leverage your deep understanding of our clients' business objectives and challenges to provide strategic recommendations, analyze data, and present compelling value propositions.

- Your ability to build rapport, communicate effectively, and manage multiple projects will be crucial to your success.

Responsibilities:

Client Relationship Management:

- Serve as the main point of contact for assigned clients, building and maintaining strong, trusted relationships. -

- Proactively engage with clients to understand their evolving business needs, objectives, and challenges.

- Act as a client advocate, ensuring their needs are met and expectations are exceeded.

- Conduct regular client meetings and reviews to assess satisfaction and identify opportunities for improvement.

- Address client inquiries and resolve issues promptly and professionally.

Strategic Consulting and Data Analysis:

- Gain a comprehensive understanding of clients' business models and industries.

- Analyze client data to identify trends, insights, and opportunities for optimization.

- Develop and present strategic recommendations based on data analysis and client objectives.

- Collaborate with internal teams to implement solutions and ensure client success.

- Present reports to clients showing ROI, and other KPI's.

- Sales and Business Development: Present compelling value propositions to sales leads and existing customers.

- Prospect for new sales leads and identify potential opportunities for growth.

- Effectively close sales and contribute to revenue targets.

- Work with the sales team to ensure a smooth handoff of new clients.

- Project Management: Manage multiple client projects and initiatives simultaneously, ensuring timely delivery and quality.

- Coordinate with internal teams, including product, marketing, and technical support, to ensure seamless execution.

- Monitor project progress and provide regular updates to clients and internal stakeholders.

Qualifications/Experience:

- 4-6 years of proven experience in client relationship management, account management, or a similar role.

- MBA or equivalent master's degree is a strong plus.

Skills:

- Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders.

- Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights.

- Excellent presentation and negotiation skills. -

- Proven ability to manage multiple projects and priorities in a fast-paced environment.

- Proficiency in CRM software (e.g., Salesforce, HubSpot).