Titan - Area Business Manager - Watches

Key Responsibilities:

Sales & Customer Experience:

- Support the Boutique Manager in achieving daily/monthly sales targets and KPIs.

- Deliver a premium customer experience through expert product knowledge and consultative selling.

- Build long-term relationships with clients, including VIPs and repeat buyers.

- Resolve customer queries and complaints efficiently.

Team Management:

- Assist in supervising, coaching, and motivating sales staff.

- Support training initiatives and daily team huddles.

- Help manage shift rosters and ensure optimal floor coverage.

Store Operations:

- Maintain high standards of store presentation, cleanliness, and visual merchandising.

- Monitor stock levels, support inventory counts, and ensure shrinkage control.

- Ensure compliance with all SOPs: billing, returns, warranty processes, cash handling, etc.

Reporting & Analysis:

- Track individual and team performance metrics.

- Submit daily/weekly sales updates to Boutique Manager and Area Manager.

- Share customer feedback and competitor insights proactively.