TimesPro - Service Delivery Lead

Job Description :

The incumbent will be responsible for managing the entire Operations for the enterprise vertical.

Roles and Responsibilities :

- Complete ownership of Enterprise training operations for all verticals

- Responsible for end-to-end project operations - project management, team management, budget and timelines

- Build new hunting & farming opportunities from various corporates.

- Establish strong contact with key stakeholders for mapping training opportunities, budget and timelines

- Maintain and submit training reports and documents

- Keep control of your calendar in a proactive way, Create Pre-Journey plan (PJP) in consent with the Stake holders

- Sharing daily/weekly progress report of project deliverables & timelines.

- Deliver outstanding service for all the Enterprise business.

Key Skills & Expertise:

- 10-15 years of which should have at least 8-10 years in hard core training handling multiple projects, multiple clients and training programs with exposure primarily in the B2B space.

- 10 Years plus in Team management role managing multiple projects.

- Must have led a large team in excess of 50+ On roll + consultants.

- Excellent Stakeholder management with having worked in direct circle of CXOs and relevant leadership role.

- Excellent Project Management skills through meticulous planning & execution.

- Strong credential of developing and maintaining relationships with Possess the ability of assessing market needs; gathering and synthesizing requirements from customers; understanding the competitive environment. Communicating the customer value proposition and build business case to optimize revenue.

- Knowledge & understanding of enterprise L&D ecosystem.

Attributes:

- Drive for result - Self-starter, self-driver, confident and initiative taker , Customer Focus - Provides courteous, timely, and helpful service to encourage client loyalty.

- Quality Focus - Strives to meet quality standards and produce quality work products.

- Developing People - Support Coaching, training & guiding people.

- Collaborative working with cross functional team

- Comfortable selling to mid and upper level executives

- Exceptional interpersonal and communication skills.