TerraPay - Manager - Business Operations

- Company: TerraPay builds payments infrastructure globally, providing a B2B real time cross border payments service for mobile wallets and bank accounts; as well as transaction processing, clearing and settlement services for regional and domestic faster payment systems.

- We believe in the power of the mobile to transform financial inclusion and are building the digital payment infrastructure to fulfil our vision of being able to send money to any mobile.

Primary Responsibilities:

- Managing expectation in handling customer queries.

- Proactiveness to contact partners over phone, email, responding via ticketing system and chat channels.

- Developing and building relationship ith partners for smooth communication.

- Analysis of MIS and capability of understanding transaction performance, system downtimes, requirement and improvement on customer service, partnership strategy and business performance.

- Shift based role required to work in rotational shifts with rotational week offs.

- Support the management team in strategic decision-making by providing the relevant data & insights.

- Collaboration with TerraPay's Clients' Operations teams on system and process improvement initiatives.

- Cross-functional collaboration with Technology, Business Development, Treasury, Compliance and Finance teams.

- Experience in managing banks in India and international operations especially Levant and North Africa regions.

- 12-14 years in Business Operations/ Customer Support preferably in FinTech/Financial Services/Banking domain.