Technocrats Horizons - Business Analyst

- User-Focused Empathy: You naturally understand our customers' needs and view things from their perspective, always striving to create impactful solutions.

- Team Player & Relationship Builder: You're great at building strong, trusting relationships with both colleagues and clients, fostering open communication.

- Positive Problem Solver: You maintain a positive attitude and always look for solutions, even when faced with difficulties.

- Proactive & Forward-Thinking: You anticipate client needs and potential issues, always thinking a step ahead.

- Analytical & Creative Thinker: You're skilled at breaking down problems and finding innovative, effective solutions.

- Attentive Listener: You actively listen to truly understand others, which is vital for effective collaboration and problem-solving.

- Organized & Detail-Oriented: You work systematically and keep your documentation clear and tidy, showing attention to detail.

- Eager to Learn & Adapt: You actively research global tech trends, always seeking new knowledge to keep us competitive.

Responsibilities:

- Client & Requirement Management: Conduct sessions with clients and sales teams to gather requirements, define user stories, and propose tailored solutions aligned with business goals.

- Project & Process Oversight: Manage project scope, timelines, and sprints; coordinate stand ups, retrospectives, and ensure quality deliverables.

- System & Workflow Documentation: Help design, document, and maintain system processes while facilitating smooth implementation of changes.

- Team Coordination & Conflict Resolution: Guide development teams, support effective internal communication, resolve conflicts, and remove project obstacles.

- Client Relationship & Communication: Build and maintain strong client relationships, serving as the key contact to understand goals, challenges, and deliver consistent value.

- Account & Performance Management: Oversee client accounts, ensure satisfaction and retention through regular reviews and collaboration with internal teams.

- Growth & Business Development: Identify upsell/cross-sell opportunities, drive new business through referrals, and support backlog grooming with product owners.

What you need to Bring:

- Experience: You've worked before as a Business Analyst or in a similar position.

- Tech Know-How: You understand software products, their features, and related services.

- Communication Skills: You can explain complex ideas clearly, both when speaking and writing (including technical documents).

- Agile & Scrum Familiarity: You're comfortable with Agile and Scrum ways of working.

- Tool Proficiency: You know how to use project management tools.

- Documentation Expertise: Proficient in creating and managing BRDs, FRDs, user stories, use cases, and process flow diagrams.

- Organizational Strength: Strong organizational, time management, and multitasking skills to manage competing priorities efficiently