Technical Account Manager - Logistics SaaS

Key Responsibilities:

- Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with Locus's solutions

- Collaborate with clients to understand their technical and business requirements, ensuring our solution aligns with their goals.

- Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence.

- Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops/trainings to help clients increase adoption.

- Ensure onboarding, adoption and expansion of the solution for customers during operations.

- Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback.

- Conduct regular account reviews and status meetings with customers, offering insights into product usage and providing optimization recommendations.