Team Pumpkin - Account Manager - Client Servicing

Job description:

Company Description:

Team Pumpkin is a 200+ member Digital Agency offering integrated services to enterprises and brands.

With offices in Bengaluru, Mumbai, Gurugram, and Kolkata, we have worked with a range of companies including Axis Bank, Coca-Cola, Ola Cabs, and IndiaFirst Life Insurance.

Our expertise extends to research, strategy, marketing, analytics, and support across various online mediums.

Role Description:

Responsibilities:

- Creating a positive onboarding experience for new clients.

- Manage daily activities and tasks for clients by Line Manager.

- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

- Responding to clients' requests as they arise in real time.

- Maintaining an accurate record of all necessary documents pertaining to the brand.

- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services.

- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!).

- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue.

- Ensure that projects are completed on time and within budget.

- Coach and support team members to help them meet departmental goals.

- Take responsibility for the quality of work, the accuracy of the brief, and the team's output.

- Maintain weekly, fortnightly, and monthly reports.

- Meeting clients to discuss strategy and report on progress.

- Keep ahead of the industry's developments and apply best practices to areas of improvement.

- Maintain an orderly workflow according to priorities.

BECOME A PEOPLE'S PERSON!

- Exhibit strong leadership skills and inspire your team members.

- Stick to the client's brief and the agreed process to deliver effectively.

- Utilize your team's productivity keeping the Scope Of Work and allocated budget.

- Be all ears to Account Managers and mentors to get the best performance possible.

IMPROVE THE PROCESS!

- Relentlessly work on improving the internal processes while solving problems along the way.

COMMUNICATE AND COLLABORATE!

- Manage all business communications.

- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client's brief.

SKILLS WE DESIRE:

- Develop and maintain existing client relationships.

- Excellent organizational and time management skills.

- Strong analytical and problem-solving skills.

- Effective communication skills.

- A+ presentation skills (making PPTs included).

- Natural attention to detail.

- Financial management and commercial acumen.

- Advanced software skills including Word.