Team Manager - Insurance

Job Title: Team Manager - Insurance

Experience Required: 4-6 years

Job Description:

We are seeking a dynamic and experienced Team Manager - Insurance to join our growing operations at Gallagher Service Center LLP. The role involves overseeing a team of Process Associates, driving service delivery, implementing operational best practices, and ensuring customer satisfaction. The ideal candidate will have prior experience in team management (on-paper), strong leadership capabilities, and a deep understanding of insurance operations.

Key Responsibilities (KRA):

- Lead and manage a team of 10+ FTEs to deliver high-quality insurance back-office operations

- Ensure service levels and quality standards are met consistently

- Drive operational excellence through process standardization and improvement

- Prepare, analyze, and share regular MIS and operational reports

- Interact with customers to resolve queries and ensure customer satisfaction

- Respond promptly and professionally to written and electronic communications

- Provide daily coordination, monitoring, and support to the team

- Identify and implement process improvements through Kaizen or similar methodologies

- Maintain team morale, motivate members, and instill accountability to achieve performance goals

- Ensure adherence to compliance, process documentation, and operational SLAs

Skills & Competencies:

- Proven people management skills with at least 1 year of formal Team Lead experience

- Strong knowledge of insurance processes and service delivery

- Excellent verbal and written communication skills

- Strong analytical and problem-solving skills

- Ability to work in a dynamic and fast-paced environment

- Positive attitude with ownership mindset and accountability

- Proficient in preparing and interpreting MIS reports

- Exposure to quality improvement frameworks like Kaizen or Lean is preferred

- Strong customer handling and stakeholder management capabilities

Educational & Experience Requirements:

- Postgraduate/Graduate with a good academic record (minimum 50% aggregate)

- 4-6 years of relevant experience in insurance operations, with at least 1 year in a Team Lead/Manager role (on paper)

- Prior experience managing back-office operations in an insurance/finance setup is desirable