Team Lead - Operations - BPO/KPO

- We are seeking a dynamic and proactive Team Leader with proven experience in the BPO/KPO industry to lead and manage a high-performing team. The ideal candidate will be responsible for driving performance, resolving conflicts, ensuring smooth team operations, and delivering on key metrics and KPIs

- Lead, manage, and motivate a team to achieve performance targets and service level agreements.. Foster a positive and energetic work environment to keep team members engaged and productive

- Monitor daily operations, workloads, and schedules to ensure efficiency

- Handle and resolve team conflicts professionally while maintaining team cohesion

- Provide coaching, feedback, and performance reviews to team members.. Generate, analyze, and present team performance reports and dashboards.. Maintain accurate data records and oversee data management for the team

- Create and manage performance metrics and KPIs aligned with business goals

- Collaborate with internal departments to ensure seamless workflow and process improvement.. Identify training needs and organize sessions to upskill team members

- Bachelor's /master's degree or equivalent preferred.. Minimum 3-4 years of experience in a Team Leader role in the BPO/KPO sector