Team Lead - Operations

Job Description:

- You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments.

- Being a Team Leader, you will manage the day-to-day planning and operations of your team.

- Making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).

- As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules.

- You must be organized and be able to handle responsibility.

- A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses- so you can offer solutions to help them improve and grow.

- Deliver a superior customer experience- which is the main thrust of your department.

- You must be adept at creating reports of your team's performance and documenting feedback from your client.

- You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team.

So, do you have what it takes to be a Team Leader?

Requirements: So, what are we looking for?

We need someone who has the skills to call themselves a Leader.

- Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company.

- We need someone with excellent verbal and written communication skills If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor.

- If you're familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts- then we definitely want to talk to you.

- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!