Team Lead - Inside Sales - SaaS

About the Role

The General Manager Inside Sales is a pivotal leadership role responsible for steering the inside sales function as a core growth engine for the organization. This position demands a visionary leader with proven expertise in managing high-performing inside/tele-sales teams, delivering aggressive revenue targets, and driving operational excellence in a fast-paced SaaS or cloud-based business environment. The ideal candidate combines strategic foresight with hands-on execution, fostering a high-performance culture while owning the verticals P&L.

Key Responsibilities

Strategic Leadership & P&L Ownership

- Define and execute the inside sales strategy aligned with the organizations growth roadmap.

- Own end-to-end P&L for the inside sales vertical, ensuring profitability and sustainable growth.

- Identify new market opportunities, high-value customer segments, and effective sales channels through structured, data-driven experimentation.

Sales Operations & Team Management

- Lead and inspire a large, distributed tele/inside sales workforce to consistently exceed sales and revenue targets.

- Design and enforce high-impact sales processes, KPIs, and performance tracking mechanisms.

- Build, mentor, and retain top-tier tele-sales talent through targeted hiring, training, upskilling, and cross-skilling initiatives.

Pipeline Management & Growth Acceleration

- Establish and maintain a robust lead pipeline through innovative lead generation, research, and customer engagement strategies.

- Monitor lead metrics and prepare monthly, quarterly, and annual performance forecasts and reports.

- Ensure high conversion rates by optimizing sales funnels and nurturing prospects through structured engagement.

Cross-Functional Collaboration & Market Alignment

- Partner with marketing, product, and business leadership to align go-to-market strategies with sales execution.

- Collaborate with cross-functional teams to improve processes, enhance customer experience, and accelerate sales cycles.

- Build and manage relationships with strategic partners, alliances, and channel networks to expand reach and influence.

Requirements

- Graduate from a renowned university; MBA preferred.

- 10+ years of total experience, including 4+ years leading large inside/tele-sales teams in a SaaS, cloud, or technology-driven environment.

- Demonstrated success in P&L ownership, high-growth scaling, and data-driven decision-making.

- Exceptional leadership, negotiation, and communication skills with the ability to thrive in a dynamic, evolving business landscape.

- Proven track record of exceeding sales targets and delivering measurable business impact.