About the job:

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview:

- TE Connectivity's IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center.

- They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.

- TE's IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.

- They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.

- At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.

- The role involves providing customer service support and maintenance for virtualized desktops, applications, and mobile devices within the organization.

- Exposure to various technologies, including VDI (Virtual Desktop Infrastructure), virtual apps, MDM (Mobile Device Management), MAM (Mobile Application Management), Android, iOS, business applications, and cellular services.

Responsibilities:

Incident and Service Requests:

- Monitor and review daily incidents and service requests using ServiceNow.

- Interface with end users/customers regarding requests and incidents.

- Modify service queues to process incorrectly allocated incidents.

System Health And Triage:

- Review system and user account health via the admin consoles (Citrix cloud, Intune, ServiceNow).

- Collaborate with Virtual Desktops, Apps, & Mobility tower leads for incident/service request triage (Level 1-2).

Escalation Management:

- Act as a liaison for urgent matters and compile necessary data for escalation teams.

Team Collaboration:

- Contribute and assist as required within the team.

Global Team Dynamics:

-= Comfortable working during local daylight hours, sometimes independently.

- Understand when to escalate issues to the rest of the team during their off-hours.

Candidate Desired Profile:

Demonstrated Ability:

- Able to undertake the specified responsibilities effectively.

- Customer Service Mindset

- Prioritize customer satisfaction.

- Legal Eligibility

- Legally able to work in the country where the position is based.

Technical Awareness

- Basic knowledge of PC, Mac, laptops, and remote working practices.

- Familiarity with operating systems (Windows 10, Windows 11, Mac OSX, RedHat Enterprise Linux).

Communication Skills:

- Competency in written and spoken Business English.

Competencies

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future.

Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more.

With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries.

TE ensures that EVERY CONNECTION COUNTS.

What Te Connectivity Offers

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity Events

Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers.

In principle, the benefits offered can vary from site to site