Job title: Viper Tax (US).

Experience: 3 8years.

Location: Kolkata.

Job Description:.

Responsibilities.

Team/Business Overview:

- Role Name Responsibilities Desired Skills Qualification Experience Preferred.

- Viper Tax Roll Supervisor/Team Lead/SME.

- Understanding job requirements and consistent delivery to set targets.

- Ability to handle pressure and work on stringent timelines.

- Uses system for tracking, information gathering and/or trouble shooting the items raised by the client/customer.

- Recognizes consistent problem areas and reports to higher level for action.

- Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.

- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

- Possess effective problem solving skills to ensure timely problem recognition and resolution.

- Eye for detail while auditing transactions.

- Strong inclination in driving process rigor and transformation Major Areas Of Accountability:.

- Technical know-how of US Tax Roll Data processing and analyze huge data for property tax roll, research and create rules.

- Navigate SharePoint and look for county specific updates and apply the same while processing the counties.

- Extracting data from raw file and transforming the data to standard format as requested by client using SQL.

- Analyzing data source mapping for data extraction.

- Ensure maximum throughput of processed county tax roll data to meet service level.

- Guide the team members to analyze real estate information received from various counties to make rule based decisions.

- Routinely document and communicate processing queries to other departments.

- Lead should help the team members to efficiently analyze and capture data.

- Lead client discussions and provide weekly reports and dashboards for client review.

- Act as a SME for process to answer procedural questions and assist in resolving complex or escalated issues.

- Review the performance of associates and do random quality audits to guage the process health and initiate appropriate corrective actions.

- Utilize knowledge of team, procedures, trending and research reporting to recommend process improvements and efficiency gains.

- Ability to work in multi-client/functional environment.

- Mentor team based on low production or quality results.

- Oversee training of new hires and associate cross training initiatives, in addition to the creation and facilitation of training as needed.

Personal Specification:.

- Strong leader; encourages and enables team members to conduct independent research to solve problems provides tools and settings for doing so.

- Strong articulation skills and strong rigor in operations delivery.

- Organized; able to search though complex information and locate the necessary answers.

- Skilled at speaking to various stakeholders within internal organization and client business leads Graduate 3 to 5 years of experience in the Residential Loan Servicing industry with specific knowledge of tax roll and.

- 1 to 3 years of supervisory experience.