Tanla Solutions - Key Accounts Manager

Role: Key Account Manager

Location: Mumbai

About the Role:

- To oversee the relationships with its most important clients.

- Responsible for obtaining and maintaining long term key customers by comprehending their requirements.

- Building strong relationships with strategic customers and will be able to identify needs and requirements to promote company's solutions and achieve mutual satisfaction.

What you'll be Responsible for?

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.

- Acquire a thorough understanding of key customer needs and requirements.

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Play an integral part in generating new sales that will turn into long-lasting relationships.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

What You'd have?

- 3-4 years of experience as key account manager

- Experience in sales and providing solutions based on customer needs.

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

- Excellent organizational skills

- Ability in problem-solving and negotiation

- MBA from a premier institute