Tangence - Account Manager - IT

Account Manager - IT

Role Description:

- The Account Manager will be responsible for managing client accounts, developing relationships, understanding client needs, and proposing solutions.

- Develop and maintain strong, long-term relationships with key decision-makers within assigned accounts.

- Proactively identify and pursue new business opportunities within existing accounts.

- Conduct regular client meetings and business reviews to understand their evolving needs and challenges.

- Act as the primary point of contact for all client inquiries and concerns.

- Drive revenue growth within assigned accounts through strategic account planning and execution.

- Identify and qualify new sales opportunities within existing accounts.

- Develop and present compelling proposals and presentations to clients.

- Negotiate and close deals with clients.

- Conduct market research and competitive analysis to identify new opportunities and stay ahead of the competition.

- Monitor industry trends and competitive landscapes to inform account strategies.

- Effectively map and engage with key stakeholders within client organizations.

- Develop and maintain strong relationships with internal stakeholders.

- Develop and execute account plans to achieve revenue and profitability targets.

- Accurately forecast sales revenue and track key performance indicators (KPIs).

- Ensure high levels of customer satisfaction by proactively addressing client concerns and exceeding expectations.

- Proactively identify and resolve potential issues before they impact client relationships.

Qualifications:

- Experience in a client-facing role, with a strong focus on account management.

- Proven track record of success in managing and growing large accounts.

- Experience in the IT services industry (preferred in a service-based company).

- Experience in sales and providing solutions based on customer needs (IT).

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.

- Excellent organizational skills.