Function/Department: Payor Operations

Reporting to: Executive Vice President | Senior Vice President - Operations

Role Description: We are looking for a results-driven VP of Operations to lead, plan, and oversee the operational activities of Healthcare Payor Business. The VP of Operations will play a pivotal role in optimizing the company's processes, enhancing efficiency, and ensuring the highest level of service delivery to our clients.

Roles & Responsibilities

- Develop and implement strategic plans for operational excellence, aligning with the company's objectives and long-term vision

- Manage and lead a diverse team of operations professionals, including department managers, supervisors, and staff, fostering a culture of collaboration and performance

- Continuously identify and execute process improvements to enhance efficiency, quality, and cost-effectiveness across all operational functions

- Take ownership of the operations budget, monitoring expenses, and optimizing resource allocation to ensure financial sustainability and profitability

- Oversee supply chain activities, including procurement, inventory management, and logistics, to guarantee timely product availability and cost-effective sourcing

- Establish and maintain robust quality control measures to ensure that products and services meet or exceed industry standards and client expectations

- Develop and implement key performance indicators (KPIs) to measure and track the effectiveness of operations, providing regular reports and insights to the leadership team

- Ensure that all operations adhere to industry regulations, safety standards, and legal requirements, taking necessary actions to remain in compliance

- Manage and nurture relationships with key vendors and suppliers to ensure dependable partnerships and favorable terms

- Develop and execute contingency plans to mitigate operational risks and respond effectively to any unforeseen challenges

Expected/Key Results:

- Elevate revenue growth from current clients and new business opportunities (ECNB) and maximize revenue from existing clients and their current business (ECEB).

- Secure profitability by closely monitoring the Earnings Before Interest and Taxes (EBIT) in alignment with Gross Margin Contribution (GMC) for the Business Unit.

- Meet and exceed all operational efficiency and effectiveness metrics through a continuous process improvement approach for the Business Unit

- Foster and build new client relationships while nurturing existing client connections to ensure client satisfaction

- Cultivate strong internal stakeholder relationships

- Identify opportunities to establish and negotiate additional partnerships with existing clients to further mutual success.

- Promote business transformation by institutionalizing new processes to enhance services for existing clients

- Efficiently manage budget allocation within the company's fiscal guidelines to maximize resource utilization

- Prioritize people engagement and development through strategies that focus on retention, employee development, and succession planning within the Business Unit/Geography

- Collaborate with employees to establish and implement individual development plans to ensure continuous growth and skill enhancement

Preferred Work Experience:

- 20+ years of progressive experience in operations management, with a proven track record of leading teams and driving process improvement

Competencies & Skills:

- Strong analytical, problem-solving, and decision-making skills.

- Familiarity with industry-specific technologies and tools.

- Sound knowledge of relevant industry regulations and compliance.

- Proficient in clear and effective communication, both in verbal and written form.

- Adept at evaluating and redesigning operations and procedures, crafting policies, and introducing innovative strategies and protocols.

- Strong documentation capabilities.

- Capable of devising and executing short- and long-term objectives.

- Dedicated to fostering a collaborative and cooperative work environment.

- Expertise in employee development and performance management.