About the company :

- Its is a fast-growing SaaS product company headquartered in Silicon Valley, California with an office in Pune, India.

- It offers a leading loyalty rewards platform that helps Colgate Palmolive, Jelly Belly, Western Digital, BIC, and many other global brands to launch holistic loyalty programs. It combines technology with deep data analytics and ongoing strategy consultation to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. Its loyalty platform is used by thousands of customers in 50+ countries.

- This was founded by successful serial entrepreneurs who are graduates of IIT Kanpur with over 50 years of joint experience. Its is highly profitable and is growing quickly.

Job description:

- Strategic Account Managers (loyalty programs) work with a diverse portfolio of its largest global clients. In this capacity, you'll ensure that assigned clients meet their loyalty program objectives through the effective utilization of its offerings.

- As a trusted advisor, you'll assist clients in developing tailored loyalty strategies, provide support for their implementation, and assess performance against mutually defined benchmarks.

- Your responsibilities include fostering enduring relationships with these clients to enhance customer retention, foster account growth, and cultivate referenceable clientele. Additionally, you'll serve as a liaison between clients and internal teams to address crucial customer needs, ultimately contributing to client success. This position is based in Pune, India.

Primary Responsibilities:

- Collaborate with clients to understand their ongoing business and loyalty program goals.

- Define critical objectives, KPIs, and metrics in alignment with client objectives.

- Offer expert guidance in formulating and executing optimized loyalty strategies and campaigns using its products and services.

- Provide hands-on support for the implementation of loyalty strategies.

- Analyze performance data, track KPIs/metrics, and recommend corrective actions and additional strategies to drive performance.

- Regularly engage with clients to address strategic and operational needs.

- Cultivate and sustain trusted relationships with clients at various levels and turn them into enthusiastic advocates.

- Advocate for client needs and expedite resolution of all account issues, leveraging internal resources as necessary.

- Deliver presentations and educational sessions on thecompanies value proposition to client audiences ranging from senior executives to operational teams.

- Gather client feedback and collaborate with internal teams to inform operational strategies and product development.

- Achieve timely contract renewals and identify opportunities for upselling/cross-selling in collaboration with the sales team.

Required Skills/Experience:

- Strong analytical skills, comfortable with complex data and statistical concepts. Financial acumen to intelligently speak to program performance.

- Enthusiastic about helping clients achieve business objectives.

- Demonstrated ability to build and sustain strong client relationships.

- Critical thinker, curious, and adept at problem-solving.

- Excellent communication and presentation skills, with a knack for storytelling and value articulation

- Highly organized and capable of multitasking in a fast-paced environment.

- Self-motivated, adaptable, and focused on results.

- Collaborative team player with strong interpersonal skills.