Straive - Chargeback Analyst

About the job:

Job Summary:

- The Chargeback Review Specialist is responsible for reviewing and managing chargeback requests from customers across multiple payment platforms.

- This role involves accurately categorizing and prioritizing chargebacks, gathering necessary documentation to support disputes, and ensuring compliance with regulatory standards.

- The specialist will collaborate with internal teams to resolve escalated cases, analyze trends, and provide insights for process improvements, all while maintaining high standards of confidentiality and security.

Key Responsibilities:

- Review incoming chargeback requests from customers across various payment platforms.

- Accurately classify and prioritize chargebacks according to set criteria (e.g., fraud-related, service issues, etc.

- Collect necessary documentation and transaction details to support chargeback disputes.

- Ensure all case files are complete, compliant with regulatory standards, and properly archived in internal systems.

- Analyze transaction data and customer claims to verify their validity.

- Spot patterns or trends that may indicate potential fraud or inefficiencies in the process.

- Collaborate with internal teams (Risk, Treasury, Customer Support) to resolve escalated cases.

- Communicate findings and outcomes to relevant parties, ensuring timely updates.

- Help generate daily, weekly, and monthly reports on chargeback activities, highlighting key performance indicators (KPIs) and trends.

- Contribute to process improvement by offering feedback on enhancements.

- Follow company policies and industry regulations related to payment processing and data security.

- Uphold high standards of confidentiality and security when handling sensitive data