Store Manager - Retail

Job Responsibilities:

The Store Manager is responsible for overseeing the day-to-day operations of the retail store, ensuring a high level of customer satisfaction, and driving sales growth. This position requires leadership skills, a strong focus on operational efficiency, and the ability to develop and motivate a team of employees to achieve store goals. The Store Manager will also be responsible for inventory management, visual merchandising, and maintaining store standards.

Key Responsibilities:

- Achieve and exceed sales goals and targets by implementing sales strategies and motivating the team.

- Analyze store performance metrics and identify opportunities for growth.

- Monitor product performance and make adjustments to the sales plan as necessary.

- Ensure a high level of customer satisfaction by maintaining exceptional service standards.

- Resolve customer complaints and issues promptly and professionally.

- Foster a positive and welcoming shopping experience for all customers.

- Recruit, train, and develop store staff, providing ongoing coaching and feedback.

- Conduct performance evaluations and manage employee performance.

- Promote a positive work culture and teamwork among staff.

- Oversee daily store operations, ensuring compliance with company policies and procedures.

- Manage inventory, including stock levels, product ordering, and organization of stockroom.

- Ensure store cleanliness and organization, including visual merchandising and store displays.

- Manage store budget and expenses to ensure profitability.

- Control shrinkage and ensure security procedures are followed to prevent theft.

- Prepare and manage store financial reports, including daily sales report and expenses.

- Implement in-store promotions and marketing initiatives to drive foot traffic and sales.

- Coordinate with the marketing team to execute seasonal campaigns and special offers.

- Ensure the store's displays align with brand standards and promotions.

- Ensure store complies with all health, safety, and legal regulations.

- Maintain workplace safety standards and perform regular safety checks.