Job Title: Store Manager

Location: Delhi & Bengaluru

Position Type: Full-Time

Industry: Luxury Jewellery Retail

Job Summary

We are seeking an experienced and dynamic Store Manager to lead our luxury jewellery boutique operations in Delhi and Bengaluru. This role demands a results-driven professional who can lead a high-performing team, ensure superior customer experiences, and drive sales and operational excellence in alignment with brand standards.

Key Responsibilities:

1. Store Operations Management

- Oversee daily store functions to ensure seamless, efficient, and customer-centric operations.

- Ensure compliance with company SOPs, retail protocols, and local regulatory requirements.

- Manage in-store visual merchandising to align with brand aesthetics and seasonal guidelines.

- Conduct regular audits for hygiene, stock, security, and compliance.

Sales & Performance Management

- Drive category-wise sales performance and meet or exceed monthly revenue targets.

- Track KPIs such as conversion rate, average ticket size, and walk-in trends to optimize performance.

- Identify opportunities to improve customer retention and repeat business.

- Collaborate with the merchandising team for stock planning and replenishment.

Team Leadership & Training

- Lead, mentor, and motivate the store team including RSO, cashiers, greeters, and support staff.

- Conduct regular training and coaching sessions to enhance product knowledge and customer service skills.

- Facilitate career development plans and monitor individual and team performance.

Customer Experience Excellence

- Ensure each customer interaction reflects the luxury positioning of the brand.

- Handle escalated customer complaints with empathy and professionalism.

- Promote a "Customer First" culture within the team.

- Leverage feedback mechanisms and reviews to improve store satisfaction scores.

Inventory & Loss Prevention

- Monitor daily opening and closing stock balances; ensure accuracy in reporting.

- Liaise with vendors and procurement to ensure stock availability and minimize dead stock.

- Implement loss prevention measures and train staff on safety protocols.

- Maintain locker security and supervise daily stock transfers.

Key Skills & Competencies

- Strong leadership and team management abilities

- Passion for luxury retail and customer service excellence

- Knowledge of jewellery (diamonds, gold, precious stones) is preferred

- Sound analytical skills with a strong understanding of KPIs and business metrics

- High attention to detail and organizational skills

- Strong interpersonal, communication, and problem-solving capabilities

- Proficiency with POS and inventory software systems

Qualifications & Experience

- Master's/Bachelors degree (preferred: retail management, business, or related)

- Minimum 5 years of retail experience, with at least 23 years in a managerial role (preferably in luxury retail or jewellery)

- Fluent in English and local language (Kannada for Bengaluru / Hindi for Delhi)

- Willingness to work weekends, holidays, and extended hours when required