State Manager - P&L - Last Mile Delivery - Dairy/FMCG

We're seeking a Channel Team lead for our Delivery Station. In this role you will be responsible for End-end operations with stake holders at our DS and support the DS site lead in performance management and driving the operational plan.

Key job responsibilities:

Essential Functions:

- Defining , building and executing the delivery process from delivery station to customer address

- Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.

- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

- Analysis of the data reports to identify performance bottlenecks and improve performance

Essential Skills:

- Strong leadership capabilities and people management skills - Ability to work under pressure situations

- Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Doodhvale to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.

- Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.

- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs.

- Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

- Related skills : Background on marketing, End-end sales, Experiences with people management and basic data analytical skills.

- Experience in e-commerce, retail or advertising

- Experience in courier industry