Specialist - Inside Sales

Inside Sales Specialist

Key Responsibilities:

Lead Management & Sales Conversion:

- Qualify inbound leads through calls, emails, and digital interactions.

- Understand customer needs, pain points, and goals to recommend relevant products/services.

- Conduct engaging product demonstrations and presentations via phone or video conferencing.

- Nurture leads and maintain high conversion rates through effective follow-ups and value-based communication.

Customer Relationship Management:

- Build long-term relationships with prospects to drive repeat business and referrals.

- Ensure a positive customer experience throughout the sales cycle.

- Collaborate closely with field sales, marketing, and customer success teams to ensure seamless onboarding and post-sale engagement.

CRM & Data Management:

- Accurately maintain customer and lead information in CRM systems (e.g., Salesforce, Zoho, HubSpot).

- Track all interactions, follow-ups, deals, and sales activity to ensure transparency and accountability.

- Generate and analyze sales reports and pipeline data to identify trends and areas of improvement.

Sales Performance & Targets:

- Meet and exceed monthly, quarterly, and annual sales targets and KPIs.

- Actively contribute to the improvement of sales scripts, workflows, and engagement strategies.

- Keep up with product updates, industry trends, and competitor offerings to strengthen pitch effectiveness.

Qualifications & Skills:

Education:

- An MBA or equivalent advanced degree is a strong advantage.

Experience:

- 1 to 3 years of experience in Inside Sales, preferably in EdTech, Education Services, Staffing, Recruitment, or Manpower Services.

- Experience with outbound sales, lead generation, and customer prospecting.

Essential Skills:

- Communication: Excellent verbal and written communication skills in English and Hindi.

- Regional Language Proficiency: Fluency in any South Indian language will be a plus.

- Sales Tools: Familiarity with tools like Exotel, Salesforce, Zoho CRM, and Microsoft Office Suite.

- Sales Acumen: Strong understanding of the sales funnel, conversion metrics, and objection-handling techniques.

- Tech-Savvy: Comfortable using digital communication tools, CRMs, and reporting dashboards.

- Result-Oriented: Ability to meet or exceed targets consistently, with a performance-driven mindset.

- Team Collaboration: Experience in working with cross-functional teams (marketing, product, field sales).

Why Join Us?

- Work in a fast-paced and collaborative environment.

- Opportunity to grow into leadership roles based on performance.

- Exposure to high-growth sectors like EdTech and HR Services.

- Regular training, mentorship, and performance-based incentives.

- A culture that rewards creativity, ownership, and initiative