Solar Square - Manager - Customer Success

About SolarSquare Energy :.

SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing societies across India to go solar.

We are a team of hustlers and mission driven individuals.

looking to decarbonize India one roof at a time.

Company Website http://www.solarsquare.in.

Job Role:

- We are looking for a proactive and experienced Customer Support Manager to lead our support team and ensure exceptional customer service across all touchpoints.

- This role involves managing day-to-day support operations, resolving escalated issues, analyzing service metrics, and driving process improvements.

- The ideal candidate should have strong leadership skills, a customer-first mindset, and a track record of building high-performing support teams.

Job Responsibilities :

- Experience in handling complaints and inquiries.

- Should be good at building strong relationships.

- Strong process orientation.

- Experience in implementing processes leading to better addressal of customer queries and higher productivity for the team.

- Experience in Hiring, training, and appraising, and leading a team.

- Well versed with reporting and analysis.

- Ability to set goals and measure performance.

- Collaborative and adaptive to change.

Must Have :

- 6 -10 Years of proven experience in customer support or service leadership roles.

- Excellent communication, problem-solving, and team management skills.

- Strong understanding of CRM systems and support software.