SocialPilot Technologies - Customer Success Specialist

Customer Success team's role is pivotal in ensuring subscriber and platform success.

What Key Tasks will be involved?

- Proof of Concept (POC) Management.

- Drive and complete the POC process for newly onboarded customers.

- Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.

Customer Onboarding & Training:

- Conduct training sessions for both new and existing customers to ensure effective adoption and usage of the platform.

- Customize training as per customer profiles to maximize engagement and usability.

Customer Engagement & Business Reviews:

- Lead Monthly Business Review (MBR) meetings with customers to track progress, identify opportunities, and strengthen relationships.

- Proactively identify customer needs and explore opportunities for cross-selling and up-selling value-added services.

Reactivation of Dormant Accounts:

- Identify and engage with dormant or inactive customers to understand reasons for inactivity.

- Develop and execute tailored reactivation plans to revive business relationships.

Customer Support & Issue Resolution:

- Act as the primary point of contact for all customer queries, requests, and escalations.

- Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction.

- Looking for immediate joiners