SocialPilot Technologies - Associate - Customer Support

What the role entails:

- Setting clear client retention goals and developing strategies to achieve them.

- Driving continuous service improvement with the ultimate goal/focus of product adoption and usage growth.

- Gathering feedback from clients, studying other customer success programs, and analysing customer data to identify the best practices.

- Assisting client deliveries & ensuring deadlines are met.

- Identifying upsell opportunities and effectively communicating the added value of additional services or products.

- Focusing on delivering a positive customer experience to enhance the perceived value of the brand.

- Collaborating with internal teams to create & set up demos for clients.

- Proactively addressing client requirements & concerns, aiming to continuously improve the customer experience.

Desired candidate profile:

- At least 2+ years of relevant work experience in a customer-facing role (customer success or account management).

- Should possess fantastic interpersonal skills

- Proactive and willing to improve on processes

- Exceptional communication skills, both verbal and written, with the ability to foster positive business relationships.

- Strong sense of accountability and personal organization, ensuring efficient handling of customer needs and inquiries.

- Proficient in Microsoft Office Suite