SocialPilot - Product Specialist

Job Summary:

We are looking for a dynamic and customer-focused Product Specialist to play a key role in engaging with prospects, driving product adoption, and ensuring customer success.

The ideal candidate will have 2-3 years of experience in product management, customer success, or sales within a SaaS environment.

This role requires a strong understanding of social media management tools, customer engagement, and product enhancement processes.

Key Responsibilities:

Customer Engagement & Sales Support:

- Work closely with prospects to understand their business needs and recommend suitable product solutions.

- Conduct live product demos to help prospects assess fitment.

- Collaborate with existing customers to increase product awareness, adoption, and retention.

- Create custom enterprise plans for agencies, ensuring alignment with their specific needs.

- Handle customer onboarding and ensure a smooth transition to product usage.

Product Feedback & Enhancement:

- Gather and analyze customer feedback to improve product usability and effectiveness.

- Work with the technology and product teams to suggest enhancements based on user insights.

- Stay updated on industry trends, competitors, and market needs to help refine product strategy.

Customer Success & Relationship Management:

- Build and nurture relationships with customers to maximize product utilization.

- Assist in troubleshooting product-related queries and offering proactive solutions.

- Drive customer retention strategies by ensuring high satisfaction levels.

Required Skills & Qualifications:

- 2-4 years of experience in product management, customer success, or sales.

- Prior experience in a SaaS company is a plus.

- Strong interpersonal and communication skills with a customer-centric mindset.

- Ability to conduct live product demos and explain features effectively.

- Understanding of social media marketing and its nuances (preferred but not mandatory).

- A self-starter with a strong hustler mindset and ability to work independently.

- Proficiency in CRM tools, analytics platforms, and customer engagement tools.

Why Join Us?

- Be part of a fast-growing SaaS company with significant career growth opportunities.

- Work in a collaborative and innovative environment.

- Engage with leading brands and agencies to drive meaningful product impact.

- Competitive salary and great work-life balance