SMC Insurance Brokers - Team Leader Manager

Key Responsibilities:

- Lead and manage a team of insurance professionals to achieve set performance targets and service level agreements (SLAs).

- Set, monitor, and analyze team KPIs, including performance metrics and turnaround times (TATs).

- Provide ongoing training, coaching, and development opportunities to enhance team skills and productivity.

- Develop and implement strategies to meet customer retention goals and improve client satisfaction.

- Maintain excellent customer service standards and foster strong client relationships.

- Collaborate with corporate teams and insurance units to streamline processes and improve service delivery.

- Liaise with insurance partners to optimize products and services offered to clients.

- Ensure compliance with insurance regulations and internal policies.

- Apply sound knowledge of medical underwriting in operational and strategic decisions.

Qualifications and Skills:

- 5-7 years of relevant experience in the insurance industry, preferably in team leadership or managerial roles.

- Strong leadership and people management skills with a proven track record of managing high-performing teams.

- Experience in performance monitoring, goal setting, and achieving business targets.

- Ability to design and deliver effective training and development programs.

- Excellent customer service orientation and client relationship management skills.

- Sound understanding of insurance products, regulations, and medical underwriting processes.

- Strong communication, interpersonal, and collaboration skills.

- Proficiency in strategic planning and business development.

- Bachelor's degree in Business Administration, Insurance, Finance, or a related field.

- Experience in the insurance sector is highly desirable.