Shiprocket - Senior Program Manager - International Business

ROLE OVERVIEW

We're looking for a Senior Program Manager to lead our International Business operations. The role demands strategic thinking, cross-functional leadership, strong execution capabilities, and deep understanding of international logistics and integrations, also will be responsible for managing global partner relationships, onboarding and integrating new service providers, optimizing logistics lanes, system upgrades, and ensuring billing accuracy to prevent revenue leakage.

KEY RESPONSIBILITIES

Partner Relationship Management

- Own and maintain strategic relationships with global logistics partners (couriers, freight forwarders, 3PLs).

- Act as the central point of contact for escalations, performance reviews, and joint initiatives.

New Partner Onboarding & Integration

- Lead end-to-end onboarding and system integration of new global logistics partners.

- Collaborate with product and tech teams for API integrations, SLAs, and service workflows.

Program Management

- Manage multi-phase, cross-functional projects across operations, tech, and product teams.

- Track program milestones, define KPIs, and ensure timely delivery of initiatives.

Network Optimization

- Analyze current supply chain and international shipping network to identify bottlenecks, inefficiencies, and cost drivers.

- Propose and implement new shipping lanes, modes of transport, and consolidation strategies.

System Enhancements

- Work closely with product and tech teams to recommend and implement system upgrades aligned with business goals.

- Drive automation to reduce manual interventions and improve partner interactions.

Billing & Reconciliation

- Ensure robust reconciliation processes between Shiprocket and global logistics partners.

- Proactively identify and plug revenue leakages through audits, tracking, and partner collaboration.

REQUIREMENTS

- 7-12 years of experience in international logistics and program management.

- Experience in working with global logistics partners, to manage multiple shipments and priorities.

- Strong analytical and problem-solving skills.

- Excellent stakeholder and vendor management abilities.

- PMP/Prince2 certification (preferred but not mandatory).

- Strong communication skills.

- Knowledge of Data Analysis & Reporting