Director - Structured Investment Operations
Position Overview:
This is a senior executive role with responsibility for leading and transforming Structured Finance, Loan Servicing, and Finance Operations within the offshore delivery hub of a major European bank in India. The incumbent will manage large-scale operations and technology-driven change programs, ensuring excellence in execution, robust risk governance, regulatory adherence, and end-to-end process modernization powered by digital solutions.
The ideal professional will have 15+ years of experience in Structured Finance and Loan Operations, demonstrating success in running large teams, driving automation and process optimization, and collaborating with international stakeholders.
A comprehensive understanding of the loan lifecycle, structured finance instruments, and financial operations-coupled with familiarity with global regulatory requirements-is critical. This role will be central to boosting efficiency, strengthening controls, and accelerating digital transformation across a large function.
Primary Responsibilities:
1. Strategic & Operational Leadership:
- Direct and optimize Structured Finance and Loan Operations, with accountability for KPIs/KRIs across origination, booking, servicing, settlements, and reconciliations.
- Develop and implement strategies to enhance productivity, service levels, and delivery quality, using Lean, Six Sigma, and continuous improvement approaches.
- Establish and monitor control frameworks to minimize operational errors, risks, and financial losses.
2. Transformation & Innovation:
- Redesign loan and finance processes through reengineering, automation, and simplification.
- Enable straight-through processing via AI/ML, workflow tools, and advanced data platforms.
- Lead cloud and data initiatives that streamline architecture and promote reusability.
3. Risk & Control Management:
- Identify and mitigate potential points of failure in loan operations through strong controls.
- Ensure full audit preparedness and handle regulatory reviews effectively.
- Oversee IT and cyber risk management, system obsolescence, and resilience planning.
4. Client Focus:
- Elevate client satisfaction by digitizing service interactions and embedding client-first performance metrics.
- Work closely with client experience teams to strengthen service delivery and improve NPS.
5. People Leadership:
- Guide, develop, and inspire cross-functional team.
- Foster a culture of accountability, continuous learning, and professional advancement.
- Drive succession planning and retention strategies in a competitive market.
6. Stakeholder Engagement:
- Serve as the India-based leader for global loan and finance operations as well as technology counterparts.
- Cultivate strong partnerships with senior leaders in business, compliance, and technology.
- Lead governance, performance forums, and transformation progress reporting.
Qualifications & Skills:
Experience:
- At least 15 years of leadership experience in Structured Finance, Loan Operations, and Finance Operations.
- Demonstrated ability to run teams within global shared services or captive banking center.
- Expertise in managing operations and technology transformation in regulated environments.
- Knowledge of European and global regulatory frameworks impacting structured finance and lending.
Education:
- Postgraduate qualification in Finance, Business, or Technology (MBA, CA, CFA, or Engineering preferred).
Core Competencies:
- Extensive expertise in Structured Finance, Loan Operations, and the end-to-end Loan Lifecycle.
- Strong grasp of technology platforms supporting structured finance and lending operations.
- Proven leadership, strategic, and change management capabilities.
- Skilled in stakeholder management, operational risk management, and transformation delivery.
- Familiarity with ESG-linked financing, loan analytics, and digital lending tools is advantageous.